Alex

FAQ

Everything you need to know about your stay.

  • Your room is guaranteed to be ready from 3:00 PM. Should you arrive earlier, and your room is available, we will be delighted to welcome you in right away. If not, feel free to leave your luggage with us – we are happy to store it securely until check-in.

    On the day of your departure, we kindly ask that you vacate your room by 12:00 noon. If you are planning a later farewell, just let our reception team know – we will do our best to accommodate your schedule.

  • By Train
    Thalwil Station is just a short walk from the hotel, making arrivals and departures effortless. The train journey takes approximately 8 minutes from Zurich Main Station, 14 minutes from Zug, and around 30 minutes from Zurich Airport. You can find the exact schedule here.

    By Plane
    Zurich International Airport (ZRH) is less than 40 minutes from the hotel by car or public transport.

    By Car
    Alex Lake Zürich is easily accessible via the A3 motorway (Zurich–Chur), just 15 minutes from Zurich city centre and 30 minutes from Zug. We offer 24/7 valet parking for CHF 25 per 24 hours, along with an EV charging station on-site at CHF 0.50 per kWh.

    By Boat
    The hotel is just a short walk from Thalwil boat station, where regular summer cruises to Zurich and Rapperswil are available. Alternatively, guests can enjoy a scenic 35-minute ride on the hotel’s private Alex Boat to downtown Zurich or Herrliberg (reservation required, CHF 30 per person). 

    Need more help?
    We are happy to assist with any questions or travel arrangements. Just contact us.

  • There is no shortage of unforgettable experiences at Alex Lake Zürich. Glide across the water on a pedalo, feel the thrill of wakeboarding, or simply unwind in our serene lakeside spa. Whether you are seeking adventure or relaxation, the choice is yours.

    Discover all our exclusive offerings here.

  • We are pleased to offer you a seamless travel experience with our limousine service, convenient boat shuttle between Thalwil and Zurich’s old town, and taxi arrangements, including airport transfers.

    For bookings or further assistance, simply contact our Concierge Team – they are always happy to help.

  • Yes, we offer valet service for your convenience. Let us take care of the parking while you enjoy your visit.

  • If you have a query or need more information, we are always here to help.

    Alex Lake Zürich
    Seestrasse 182
    CH-8800 Thalwil
    Switzerland

    Mail: [email protected]
    Telephone: +41 44 552 99 99

  • At Alex Lake Zürich, well-being is at the heart of everything we do. Our intimate gym and serene spa offer the perfect space to rejuvenate both body and mind. While cosy in size, these tranquil retreats are designed to deliver maximum relaxation and revitalization – and, of course, are available free of charge to our guests.

    Explore our Spa menu here and indulge in pure relaxation.

  • To reserve a table at Alex Restaurant or our stunning terrace during the summer, simply make your reservation right here and secure your spot for an unforgettable dining experience.

  • At Alex Lake Zürich, we believe no guest should ever go hungry. Browse our room service menu here and simply let our team know what you would like to indulge in during your stay. You can reach us all day and night at +41 44 552 99 99.

  • Our Signature Experiences range from an exclusive private lakeside table with a curated five-course menu to immersive food tours through Zurich. Discover the full range of experiences here.

  • Should you find a better price on another website on the same day and for the same stay, Alex Lake Zürich will adjust the price to the most favourable offer. In addition, you will be assigned a room in the superior category (subject to availability when you check in at the hotel). This guarantee is valid for rates with the same conditions (room category, cancellation period, number of persons, length of stay).

  • At Alex Lake Zürich, we are here to keep you looking your best. An iron and ironing board are available upon request, and guests also have access to a fully equipped laundry room for added convenience.

    Additionally, we offer a professional laundry and ironing service to make your stay even more effortless.

  • The concept behind our City & Lake Resort is simple: when you stay at one of our hotels, you enjoy the exceptional service and experiences of all our sister properties, restaurants, and bars.

    But what does that really mean for you as our guest?

    It means that when you reserve a table at the Storchen Zürich, the Widder Hotel, or Restaurant Buech, we will whisk you from Thalwil to Zurich or Herrliberg and back aboard our elegant private boat – completely free of charge.

    It also means priority booking across all our venues and fast-lane access to THE NEST, our celebrated rooftop bar at Storchen Zürich.

    Stay with us, and the entire City & Lake world is yours to enjoy.

  • Alex Lake Zürich is situated on the western shore of the iconic lake Zürich, it has a unique position sitting on the water’s edge; making it one of the most stylish and elegant Lake Zürich hotels. As a part of The Living Circle – a hand-picked group of first-class hotels, restaurants and even own farms in incomparably beautiful locations, the topic of sustainability is therefore of great importance to us.

    For us at the Alex Lake Zürich, it is all about taking into account and harmonizing the needs and concerns of people, the environment and the economy in equal measure. Sustainability is a process - a long road that we will certainly take. Compliance with legal requirements is not enough for us; we want to set an example and exceed it. We summarize our efforts in our sustainability mission statement.

    Get an overview of our measures in the areas of economic, social and environmental sustainability. After all, we want our next generations to be able to experience these unique places as well.