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  • Storchen

    COVID-19

    Measures and safety concept

Keeping groups of guests apart / keeping distance

• Guests may be entertained indoors and outdoors. There is no restriction on the number of people per table.
• Discotheques and dance halls may reopen if access is restricted to Covid-certified persons and the mask requirement is waived.
• The head of department or deputy controls the minimum distance of 1.5 meters between the guests.
• A distance of 1.5 metres must be maintained between the groups of guests to the front and side "shoulder-to-shoulder" and to the rear "back-to-back" a 1.5-metre distance from table edge to table edge. If the distances cannot be maintained, partition walls are used.
• Consumption of any kind may only be taken sitting down. Seating is not required in the outdoor areas.
• The groups of guests must not be mixed, i.e. they arrive at the same time or are known to each other.
• Waiting guests keep a distance of 1.5 meters, floor markings in the waiting area are mandatory.

 

Events

• Events where access is limited to people with Covid certificate, no more restrictions apply.
• Events without certificate: Here the maximum number of persons is 1000 seated, maximum 500 standing outside & maximum 250 persons inside resp. 2/3 of the capacity may not be exceeded.
• If consumption takes place during events, the same rules apply as in the catering establishments.

Cleaning

• Table settings are changed after each guest
• For cleaning work, single-use wipes are preferably used. If textile wipes are in use, they must be changed regularly, but at least twice a day (at shift change).
• The following items are cleaned and disinfected after each guest contact:
- Table surface, armrest, card terminal, menu cards, trays, menus (only brought on request)
• Surfaces and objects (e.g. work surfaces, keyboards, cash registers, telephones, clothes hangers) are regularly cleaned with a professional cleaning or disinfecting solution, especially when used in common.
• Door handles, lift buttons, stair railings, coffee machines, used kitchen appliances and other working materials used by several people are regularly cleaned or disinfected professionally - depending on use, but at least once a day.
• Regular airing (at least 4 times a day for 10 minutes)
• Guest linen, tablecloth or similar is replaced after each contact with guests

Personal data

• Contact data must be collected from one guest per group in the indoor areas, except for the collection of contact data from children who are present with their parents. The data collection is done via QR code, the data is stored for 14 days and then completely deleted.
• In the outdoor areas, contact data no longer needs to be collected.
• First name, surname, telephone number, e-mail postcode, date and time of entry and exit from the catering business are recorded.
• For events of all kinds, the establishment does not have to record contact details if the organiser of the event assures that a guest list has been recorded. The organiser does not have to hand over the guest list to the operator. The establishment records the organiser's contact details. 
• The company provides a form / contact card or QR code for entering contact details.
• The company will use the data exclusively for the stated purpose.
• The company keeps the data for 14 days and destroys them completely after that.
• The cantonal medical service may request the contact details if it deems it necessary.

Special

• Contactless payment is preferred
• The contact person for occupational safety (safety officer of the company) checks the implementation of the measures
• "The protection concept for the hospitality industry under Covid-19" is the basis for this internal form and is available at all times in the individual outlets.

The Living Circle – is a hand-picked collection of first-class hotels and restaurants in incomparably beautiful locations, run by dedicated hosts. Rice, vegetables, fruit and a whole array of exquisite products – including wine, of course – is whisked fresh from our own farms directly to your table. That is how we define luxury. That is The Living Circle – luxury hotels fed by nature.

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