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  • Storchen

    COVID-19

    Massnahmen und Schutzkonzept

Keeping groups of guests apart / keeping distance

The restaurants and bars are closed to external guests according to the latest regulations. This applies from 22 December until End of February 2021.

The restaurants may remain open exclusively for hotel guests.

• There is a curfew for hotel guests from 22:00 to 06:00.
• A maximum of 4 guests per table and group of guests in catering establishments and bars is allowed, and a maximum of 2 households, with the exception of families with children. 
• Dance halls and discotheques will remain closed until further notice.
• Singing is prohibited outside the family circle and compulsory school, both outdoors and indoors. Professional singers are still allowed to sing.
• The head of department or deputy controls the minimum distance of 1.5 meters between the guests.
• A distance of 1.5 metres must be maintained between the groups of guests to the front and side "shoulder-to-shoulder" and to the rear "back-to-back" a 1.5-metre distance from table edge to table edge. If the distances cannot be maintained, partition walls are used.
• Consumption of any kind may only be taken sitting down.
• For families or other groups, personal data must be taken from each guest.
• The data is stored securely in the reception safe for 14 days and then destroyed.
• The groups of guests must not be mixed, i.e. they arrive at the same time or are known to each other.
• Waiting guests keep a distance of 1.5 meters, floor markings in the waiting area are mandatory.
• Guests' objects will not be touched (coats, umbrellas etc.)

Take-Away

• When queuing in front of the take-away premises, a distance of at least 1.5 metres must be observed.
• Guests are encouraged to use the disinfectant provided before entering the premises.
• The time guests spend in the guest room is reduced to a minimum.
• Employees and guests in the guest room must wear masks.
• In the case of take-aways, the consumption of food and beverages on site is not permitted. No seating shall be available.
• Card payment is preferred.

Events

•  It is forbidden to hold events.

Cleaning

• Table settings are changed after each guest
• For cleaning work, single-use wipes are preferably used. If textile wipes are in use, they must be changed regularly, but at least twice a day (at shift change).
• The following items are cleaned and disinfected after each guest contact:
- Table surface, armrest, card terminal, menu cards, trays, menus (only brought on request)
• Surfaces and objects (e.g. work surfaces, keyboards, cash registers, telephones, clothes hangers) are regularly cleaned with a professional cleaning or disinfecting solution, especially when used in common.
• Door handles, lift buttons, stair railings, coffee machines, used kitchen appliances and other working materials used by several people are regularly cleaned or disinfected professionally - depending on use, but at least once a day.
• Regular airing (at least 4 times a day for 10 minutes)
• Guest linen, tablecloth or similar is replaced after each contact with guests

Personal data

• For each group of guests or table, the personal data from each guest must be recorded and stored for 14 days. Afterwards the data will be completely destroyed. By means of specially made contact cards, first name, surname, telephone number, date, time and table number recorded. The data will then be handed in at the reception desk. The data is then archived.
• The data is collected with specially made contact cards.
• First name, surname, telephone number, e-mail postcode, date and time of entry and exit from the catering business are recorded.
• The contact cards are securely archived in the safe at the reception for a fortnight.
• For events of all kinds, the establishment does not have to record contact details if the organiser of the event assures that a guest list has been recorded. The organiser does not have to hand over the guest list to the operator. The establishment records the organiser's contact details. 
• The company provides a form for entering contact details.
• The company will use the data exclusively for the stated purpose.
• The company keeps the data for 14 days and destroys them completely after that.
• The cantonal medical service may request the contact details if it deems it necessary.
• The company must be able to provide information about the last 14 days about which desks an employee has served.

Special

• Contactless payment is preferred
• The contact person for occupational safety (safety officer of the company) checks the implementation of the measures
• "The protection concept for the hospitality industry under Covid-19" is the basis for this internal form and is available at all times in the individual outlets.

The Living Circle – is a hand-picked collection of first-class hotels and restaurants in incomparably beautiful locations, run by dedicated hosts. Rice, vegetables, fruit and a whole array of exquisite products – including wine, of course – is whisked fresh from our own farms directly to your table. That is how we define luxury. That is The Living Circle – luxury hotels fed by nature.

Discover The Living Circle website